Privacy Policy

Effective Date: 02/10/2026

1. Introduction

Saga Marketing Systems provides AI-powered marketing and customer communication services. This policy explains how we collect, use, and protect your data when you visit our website, use our services, or interact with our AI systems.

2. Information We Collect

From Clients: We collect contact details, business information, payment data, and communication records necessary to provide our services.
From End-Users: When individuals interact with our AI on behalf of clients, we collect contact information, call recordings, chat transcripts, and interaction data.
Automatically: We collect usage data, device information, and analytics automatically via cookies and similar tracking technologies.

3. How We Use Information

We use your data to deliver, maintain, and improve our services, process payments, and manage accounts. We also use anonymized or aggregated conversation data to train and optimize our AI models. With your consent, we may use your information for marketing communications.

4. How We Share Information

We do not sell your personal information. We share data only with essential third-party service providers (e.g., cloud hosting, telecommunications, payment processors) who are bound by strict confidentiality agreements, or when required by law.

Mobile Information Sharing: No mobile information or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes.

5. Call Recordings and Chat Transcripts

Interactions with our AI systems are recorded for quality assurance, compliance, and service improvement. By interacting with these systems, users consent to such recording where required by applicable law. Recordings are retained only as long as necessary for business or legal purposes.

6. Data Security & Retention

We implement industry-standard encryption, access controls, and regular security audits to protect your data. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law, after which it is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your jurisdiction (including CCPA for California residents and GDPR for EU/UK residents), you may have the right to access, correct, or delete your personal data, and to opt-out of certain processing. To exercise these rights, please contact us.

8. SMS/Text Messaging Policy

We use SMS to send transactional and marketing communications to individuals who have explicitly opted in.
Frequency: Message frequency varies.
Rates: Message and data rates may apply.
Opt-Out: You may opt-out at any time by replying STOP to any message.
Help: For assistance, reply HELP.
Mobile carriers are not liable for delayed or undelivered messages. As stated above, mobile data is never shared with third parties for their own marketing purposes.

9. Contact Us

For privacy inquiries, questions, or to exercise your rights, please contact:
Email: matilda@sagamarketingsystems.com
Address: 4217 Inglewood Blvd, Los Angeles, CA 90066